Our Custom Fit Center is one of the finest anywhere in the world. We combine the best selection of product with an expert staff in order to provide you with the best possible boot selection and fit. We back that with our customer satisfaction guarantee.
Your comfort and satisfaction are very important to us, therefore, we are happy to offer you the following guarantees:
Boots
Boarderline guarantees that the boots we select for you, based on your stated snowboarding style, ability, needs, wants and the actual shape and contour of your foot, will perform as stated and fit as designed.
A properly fit snowboard boot can still cause minor problems and discomfort when first used as there is no way to replicate the on-hill environment in the store. Therefore, it may be necessary for you to return to the store for additional fit adjustments. If, following 2-3 fit sessions, we are unable to fit the boots to our mutual satisfaction we will offer you a credit under our guarantee.
Important Note: If you choose to purchase a boot model and/or size against our recommendation, you do not allow Boarderline the opportunity to adjust the fit to our satisfaction or you do not return within a reasonable amount of time (this is determined at our sole discretion, but is usually within the current snow season) then we reserve the right to void the boot fit guarantee. In addition, equipment must be in reasonably good condition; excessive damage will void the guarantee.
Snowboards
Boarderline guarantees that the snowboard we select for you, based on your stated snowboarding style, ability, needs, wants and equipment history will perform as stated.
We ask that you ride the board at least two (2) days, but no more than five (5), to give the snowboard a fair chance. In some cases we may recommend having our shop retune the snowboard to improve it's performance. If at that time you are still not satisfied with the performance of the snowboard, we will offer you a credit under our guarantee.
Important Note: If you choose to purchase a snowboard model and/or size against our recommendation or you do not return within a reasonable amount of time (this is determined at our sole discretion, but is usually within the current snow season), then we reserve the right to void the snowboard guarantee. In addition, equipment must be in reasonably good condition; excessive damage will void the guarantee.
Shopping